Infrastructure Management Services

Go IP offers comprehensive Infrastructure Management Services to organizations that includes Onsite Support and Remote Support. We help organizations focus on their core competence by taking over technology support & IT infrastructure completely and thereby releasing organization resources involved in day to day IT management. We deliver complete end-to-end Technology Support Services under ITIL compliant practices using international best practices.

With presence in diverse industries Go IP draws rich experience into the singular challenges facing different industries. We understand the business you are in. We are not ‘all things to all men’, our aim is to help add value to your business.


The Services included in Infrastructure Management Services are:

  • Total Support: Outsourcing of total technology support including break-fix support
  • Desktop Support: Only providing onsite desktop support with remote support for most of the problems other than install, move, add and change.
  • Service Desk only: Provide Service Desk with ITIL process implementation
  • Combination Services: Any combination of services can also be provided to cover desktop, server, network, database, OS, vendor, backup, virus and security Management.

The Infrastructure Management Services are structured as below:

Integrated Network & Systems Management: Covers management and operating systems, networks and applications. Proactive remote monitoring ensures these functions operate more smoothly and more efficiently.

  • IT Service Management: Covers the organization, automation activities and all the operational processes such as Problem Management, Configuration Management, Change Management and SLA Management: ITIL processes are used as the basis for IT Service Management.
  • Data Management: Manage the complete data-storage system and evaluate the data continuously for availability and reliability.
  • Quality of Service Management:Measure and work out the total set of services that supplied by the IT staff to end users and those delivered by service providers.
  • Security Management: Covers provision of a complete, secure and managed environment using policies and procedures, adapted to the organizations level of security.