Technical Help Desk
In today's business world where organizations are growing and each department is busy structuring and forming policies. There is a growing need for the end users of company’s infrastructure and processes to have a central service desk to answer their queries or log their issues for further resolution in this ever changing organization structures. Go IP Global Service Desk Service can be a solution to this ever growing need. Our service desk solution is based on the ITIL based service desk s concepts where our first level engineers taking end user request can classify, record the issue and provide first level support as well. These calls/tickets can either be escalated within the service desk for second level support for directed to the right classified department for support within the organization. Go IP Global Service Desk acts the nodal point between service providers or business units and end-users and proactively keeps users informed of all relevant service events, actions and service changes that are likely to affect them. The Go IP Global Service Desk provides end to end ownership of the calls till resolution. Go IP Global has a high pool of certified consultants and works on global infrastructure and processes, with capability to migrate and operate on large scale IT support. Service Desk Offerings
- Setting up offshore/offsite IT Service Desks for IT infrastructure support and management
- Providing single point of contact for IT users of an enterprise across locations
- ITIL based framework and Service Delivery
- IT Infrastructure support covering desktop / laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, custom applications and infrastructure support
- Workflow engine to move issues through a defined flow from open to closed, including monitoring that response time is within the guidelines of any existing service level agreement (SLA)
- User administration management
- Change management
